SERVICE AUTOMATION SYSTEM

Your aftersales servises will be perfect with the choice of the largest companies in the air conditioning sector in Turkey. speeding up your after-sales processes Your customer satisfaction will Increase

TECHNICIAN ONLINE

It allows you to manage and follow-up technicians in the field. Crucial information for the technician is right in his hand.

CUSTOMER MOBILE

Enable mobile for your customers to contact you. It provides easy access to information about the customer's purchased devices. Your customers can follow-up the service history and process.

REFERENCES
Baymak
ECA
Daikin
Demir Döküm
Ferolli
PRODUCT MODULES

SERVICE AUTOMATION SYSTEM MODULES

AGILITY OF AFTER-SALES SERVICES

  • Removes repetitive tasks and for faster business processes
  • Mistakes done by technicians are reduced by validating the information entered.
  • Quick access to the correct data for faster decision processes.
  • Applying the business process changes by changing parameters, relations or authorization
  • Considering the changes of business processes in the sector, Codes can easily be changed and activated.
  • Using the same terminology and business processes services can be managed much more easily.
  • Collecting the right data immediately from field.

SERVICE SATISFACTION

  • Obtain higher profitability by efficient business processes.
  • Orders and procurements can easily be tracked by the services.
  • Faster and reliable technical support for service satisfaction.
  • Online access to the technical documents to reduce training costs.
  • Easier collection for the service forms for the products in warranty.
  • Increase service potential through customer satisfaction.

EMPLOYEE SATISFACTION

  • Increase in productivity by reducing phone calls.
  • Faster and reliable communication with services and simplified business processes.
  • Doing value-added jobs, not dealing with errors and repetitive works like filling forms.
  • Increase employee motivation by the reducing routine work.
  • Allows more peaceful work while reducing conflicts by systematic checks and alerts.

CUSTOMER SATISFACTION

  • Check customer requests faster by acceleration and shortening in business processes
  • Notice repetitive problems for the same customer and device and take precautions in advance.
  • Follow customer satisfaction after service with on-site visits and surveys.
  • Adapt quickly and timely the changes that the competition brings and meet customer expectations continually.
  • Increase brand image through cross-marketing and sales opportunities and campaigns.


EFFICIENCY INCREASING & SAVING

  • Get rid of repeated tasks
  • Reduce entry mistakes.
  • Reduce phone calls
  • Reduce E-mails, posted printouts
  • Build up you’re a reliable Database
  • Be first to know about production defects and reduce costs immediately
  • Easy to track mistakes done by services
  • Reduce the training time of technicians

REDUCE COSTS

  • Service form controls and approvals for high payments
  • Multiple services for serial numbers
  • Tracking products on warranty online